Terms of Service & Policies

Freight Damage/Parcel Damage Any damage from shipping or freight should be communicated to Outboards Pro within sixty days after the goods are received. It is the buyer's responsibility to identify and document any damage before signing for the delivery receipt. If the outboard motor is damaged, the purchaser must make a note of this before confirming delivery. The customer must accept the delivery regardless of any damage discovered. In the event of any freight or shipping damage, all original packaging materials, including external packaging, internal Styrofoam, bubble wrap, and cardboard supports, must be retained by the customer. If the product was damaged during shipping and the customer notified Outboards Pro promptly, we will initiate a claim with the shipping company and work with you to find a satisfactory solution to address the issue. However, Outboards Pro is not liable for any damage or loss outside of our control, and such instances will not be considered valid reasons for canceling or refusing shipments.

Product Availability All orders placed with Outboards Pro, through this website, phone, or other methods, are subject to product availability. If you order a product that is not currently in stock, you will be notified and given the option to either backorder the product or cancel your order. We strive to process every order promptly, but we cannot guarantee the availability of all products at all times. Therefore, Outboards Pro cannot be held responsible for any losses, costs, damages, charges, or expenses resulting from a product's unavailability. Our goal is to deliver all products within the specified timeframe, but delays beyond our control can occur. The delivery dates we provide are estimates only, and Outboards Pro shall not be held liable for any losses, costs, damages, charges, or expenses caused by any delivery delays. Delays that are reasonable and beyond Outboards Pro's control do not provide grounds for waiving the cancellation policy outlined herein.

Back Order Arrival Dates The manufacturers provide the delivery dates, which should be regarded as estimates only. The anticipated arrival and availability dates are subject to change without prior notice and are not guaranteed.

Typographical Error If a misprint or error in product or pricing information occurs due to a typographical mistake or incorrect information provided by our suppliers, Outboards Pro is not obligated to honor the incorrect information and reserves the right to cancel or refuse the order. Such errors do not provide a basis for the customer to waive, cancel, return, or exchange their order.

Incorrect, Invalid, and Otherwise Undeliverable Addresses You affirm and confirm that the addresses provided in your order are valid physical street addresses that are accessible and serviceable by FedEx Ground and UPS Ground. All outboard motors must be shipped to a physical street address and cannot be delivered to a PO Box. Any shipment that cannot be delivered or is undeliverable due to an unrecognized or incorrect address does not affect any term, provision, or condition of this agreement. Any undeliverable or undelivered shipment will be treated as such per this agreement and will incur all associated fees and costs as outlined herein.

Free Shipping Requirements and Other Shipping Restrictions Orders totaling $90 or more qualify for free standard ground shipping within the Lower 48 States. However, orders that are excessively heavy or large may be subject to an additional freight charge. This includes orders shipped to locations requiring air or water/ferry service for delivery, military bases, government buildings, schools, hospitals, corporate campuses, and other locations with restricted access or security checkpoints. A signature upon delivery is mandatory and does not alter any cancellation, delivery refusal, or undeliverable shipment terms of the website's conditions. Furthermore, outboard products delivered by freight are only eligible for lift gate services from the freight company if explicitly stated and paid for at checkout. Free shipping includes either standard ground or freight, based on the product type. Standard ground shipping delivers to a residential or commercial entry door, while standard freight shipping delivers to the address provided, be it a driveway or street-side, but does not include delivery to an entry door or lift gate services unless purchased at checkout.

Cancellations / Refused or Undeliverable Shipments This section applies ONLY to transactions processed but the goods have not yet arrived at the buyer's location. For cases where the goods have been delivered, please refer to the "Product Exchanges & Returns" section. All cancellations of orders require a written request via email. Any transaction that has incurred a charge on the buyer's credit card is considered processed in relation to this clause. If your order has been processed, a restocking fee will apply. All parts are subject to a 10% restocking fee. If a shipment has been dispatched, all shipping costs (including the initial shipping charges AND the return shipping fees) will be the responsibility of the buyer and deducted from any refund issued. For all refused or undeliverable shipments, a 10% restocking fee will be applied in addition to all shipping expenses.

Product Exchanges and Returns Customers of Outboards Pro have the opportunity to return products within 60 days

© 2024 OutboardsPro.com In Partnership with Boat Max Online

    • American Express
    • Apple Pay
    • Diners Club
    • Discover
    • Meta Pay
    • Google Pay
    • Mastercard
    • PayPal
    • Shop Pay
    • Venmo
    • Visa


    Forgot your password?

    Don't have an account yet?
    Create account